Gaborone, Botswana · AI Automation Agency

Your Business
Never Misses
Another Call.

TBM Horizon builds AI systems that answer calls, capture leads, and book appointments — 24 hours a day, 7 days a week. Your team focuses on closing. We handle the rest.

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24/7 AI Call Answering Zero Missed Leads WhatsApp Automation Instant Lead Response TIRO AI Voice Agent Appointment Booking Gaborone · Botswana 24/7 AI Call Answering Zero Missed Leads WhatsApp Automation Instant Lead Response TIRO AI Voice Agent Appointment Booking Gaborone · Botswana
24/7
Always On Coverage
0
Missed Calls
-73%
Banking Sentiment Gap
2wk
Pilot Program
The Real Problem

Businesses lose
clients before
they even talk.

01
Calls go unanswered during busy periods
When your team is tied up, new leads hear a ringing phone — and call your competitor instead.
02
After-hours inquiries disappear
Botswana businesses operate 8am–5pm. Clients don't. Every evening you're losing opportunities.
03
Messages get delayed responses
WhatsApp, email, Facebook — your team can't be everywhere. Slow responses kill deals.
04
Manual processes slow everything down
Copy-pasting details, manually booking appointments, chasing leads — it's costing you hours daily.
-73%
Customer service sentiment in Botswana's banking system sits at negative 73% — representing a massive, untapped opportunity for businesses that respond faster and smarter.
DataEQ, 2025 — Botswana Banking Sentiment Report
What We Build

Systems that work
while you sleep.

TBM Horizon builds end-to-end AI communication infrastructure for Botswana businesses — from the first ring to the confirmed appointment, fully automated.

01
TIRO AI
Voice Agent
Our flagship AI system answers every call instantly. TIRO understands inquiries, captures client details, and books appointments without human intervention.
Inbound & outbound calls Real-time client detail capture Automatic appointment booking Full call transcripts delivered After-hours coverage
02
WhatsApp &
Chat Automation
AI chatbots that handle WhatsApp Business, website chat, Facebook Messenger, and lead capture forms — responding instantly, around the clock.
WhatsApp Business Bot Website live chat agent Messenger automation Lead capture forms Instant response, every time
03
Lead Capture &
Qualification
Every inquiry is captured, structured, and routed to the right team member. No lead slips through the cracks. No follow-up forgotten.
Automated lead scoring CRM integration ready Instant team notifications Structured data output Follow-up automation
04
Appointment
Scheduling
AI that books appointments directly into your calendar. Clients choose a time, the system confirms — zero back-and-forth, zero manual entry.
Real-time calendar sync Automated confirmations Reminder sequences Rescheduling handled Team notifications
05
Custom AI
Workflows
Beyond the standard stack — bespoke automation pipelines built around your exact operations. We analyse your bottlenecks and engineer the fix.
Workflow analysis & design Multi-channel orchestration Integration with existing tools Ongoing optimisation Performance reporting
Pricing Available
on Request
Every business is different. We size our systems to fit your operation and your budget. Get in touch for a tailored quote.
WhatsApp Us
TIRO
TIRO
AI VOICE
Flagship Product

Meet TIRO AI
Your 24/7 Voice
Agent.

TIRO is Setswana for "answer" — and that's exactly what it does. Every call, every time, with zero hold music and zero missed opportunities.

Answers calls instantly
No rings, no voicemail. Every inbound call is picked up and handled in real time by a natural-sounding AI.
Understands customer inquiries
TIRO interprets intent, asks the right questions, and routes or resolves — intelligently, every time.
Captures key details automatically
Name, number, inquiry type — all structured and delivered to your team instantly after every call.
Schedules appointments
Books directly into your calendar. Confirms with the client. Sends reminders. Done — without a human touching it.
The Process

From first contact to closed deal
fully automated.

01
Inquiry Received
A customer calls, messages, or submits a form — on any channel, at any hour.
02
Instant Automation
The AI responds within seconds. No hold music. No delays. Immediate, professional engagement.
03
Capture Info
Client name, number, query and intent captured and structured automatically.
04
Schedule or Log
Appointment booked directly or inquiry logged and categorised for follow-up.
05
Team Notified
Your team receives a structured summary. They arrive prepared, not catching up.
Who We Serve

The industries where
speed is the deal.

High-volume inquiry businesses across Gaborone — where every unanswered call is a lost client. We build for the sectors where communication isn't optional, it's everything.

🏦
Banks
Handle loan inquiries, account support and appointment booking — without adding headcount.
🛡️
Insurance Brokers
Capture every policy inquiry instantly. Never lose a lead to a competitor who answered first.
📈
Financial Advisors
Qualify leads, book consultations and send reminders — all before you pick up the phone.
💼
Investment Firms
Professional, instant responses that reflect your brand's standard — 24 hours a day.
⚖️
Professional Services
Law firms, accounting practices, consultancies — serve more clients without stretching your team.
Low Risk. Real Results.

Try it before
you commit.

We offer a structured 2-week pilot programme. You observe the system operating inside your business in real time — no guesswork, no promises, just performance.

1
System Setup & Configuration
We configure TIRO AI and your automation stack around your specific business, team structure and communication channels.
2
Integration with Existing Channels
We connect to your current phone number, WhatsApp Business, website and any other active channels without disruption.
3
Live Performance Monitoring
You get a real-time dashboard. Track every inquiry handled, every appointment booked, every lead captured.
4
Real Operational Insights
After two weeks you have concrete data — how many leads would have been missed, how much time was saved, what the ROI looks like.

See it working.
In your own business.

Two weeks. Your real calls. Your real leads. Zero obligation. We set everything up — you just watch it run.

Start the Pilot →
The Founder

Built by someone who
understood the problem
firsthand.

Titus Masupe is an AI automation specialist and entrepreneur based in Gaborone, Botswana. He founded TBM Horizon after speaking with business owner after business owner who described the same problem: missed calls, an influx of client enquiries with no system to manage them, and follow-ups that never happened.

Through 7 months of intensive self-directed learning, Titus built a deep technical skillset across AI automation platforms — securing early special access to tools not yet formally available in Botswana by contacting the companies directly.

🏛️
MIT Kuo Sharper Center — Early Stage Startups Program Run in collaboration with the Botswana Digital and Innovation Hub (BDIH).
🚀
Botswana Innovation Hub Ecosystem Worked alongside the founding team of Fusion Attire — BDIH-incubated startup and Top 5 finalist at the Pula Pitch 2025 competition.
⚙️
Early Platform Access Secured special access to AI automation platforms not yet available in Botswana by contacting companies directly.
TM
Titus Masupe
Founder & CEO · TBM Horizon
AI Automation Voice AI Botswana MIT Program Pula Pitch 2025 BDIH
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Get Started

Ready to stop
missing opportunities?

Three ways to begin. Pick what suits you — a live demo, a pilot programme, or just a conversation about your operation.

Start the Conversation →
TBM HORIZON AUTOMATIONS